Free resource
A brokerage or dispatch operation loses the most hours to rate confirmation keying, driver check calls and shipper updates, and proof-of-delivery handling. All three sit on the cash cycle, so the real cost shows up as delayed billing rather than as wages alone.
Hauling freight and securing loads pays the bills. What compresses operating margin is the manual coordination around it: retyping load details, chasing drivers for status, and auditing paperwork that arrives late. These three show up in almost every brokerage and fleet office.
In this order, because the cost of leaving each one manual is not the same.
Rate con extraction means a coordinator copying commodity details, rate confirmations, pickup numbers and delivery windows out of PDF attachments and into McLeod, Turvo or DAT. Every one of those keystrokes is a chance to enter a number wrong, and a wrong number on a load is a margin problem discovered at settlement. Parsed straight from the document into a structured dispatch, the clerical error disappears with the retyping.
Dispatchers calling drivers for status, checking a GPS pin, then retyping the same transit update into a shipper portal is the single largest recurring block of time in a dispatch office. It scales with load count, not with revenue, which is why a busy week turns into overtime. Automated milestone triggers that pull telematics or an SMS ping and relay status to the customer dashboard remove most of that loop.
Proof of delivery is where the money actually stops. Signed BOLs sit in a driver's phone, billing to the shipper or factor waits, and a thirty-day cycle quietly becomes forty-five. Classifying mobile uploads, matching each signed POD to its rate confirmation, and submitting the completed packet on delivery is the shortest route to getting paid faster.
Loaded cost of an admin hour is set at $35 in the example below. Change it to your own rate and the arithmetic still holds.
| Workflow | Time it takes | Per week | Per year |
|---|---|---|---|
| Rate con extraction and load entry | 5 to 10 hrs/wk per dispatcher | $263 | $12,624 |
| Check calls, ETA tracking and shipper updates | 12 to 20 hrs/wk across operations | $560 | $26,880 |
| Total annual cost of leaving all three manual | $39,504 | ||
Assumes 48 working weeks. Rows marked in lost jobs or lapsed policies are not included in the total, because those losses are revenue rather than hours and would need your own numbers to price.
We automate a single workflow and prove it. Not a platform, not a transformation programme. One process, working, measured.
A scoped build with a visible finish line. You see it working before you commit to the next one.
No lock-in and no proprietary platform you cannot walk away from. The workflow runs on systems you control, and if you stop working with us it keeps running.
That is the whole guarantee. We pick the workflow with you, we build it, and we measure the hours it saves against the baseline we agreed before we started.
For freight brokerages, 3PLs and asset-based carriers running dispatch operations.
Everything on this page fits on a single sheet you can print or forward. We will email it to you, and you can also just download it directly.
Bring us your highest-scoring workflow and what it costs you. We map it live and tell you honestly whether it is worth building.