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Where do PEO and HR firms lose the most hours?

A PEO or HR services firm loses the most hours answering the same employee HR questions, to onboarding and benefits administration, and to compliance and credential tracking. Margin in this business depends on answering the same questions without a person on the phone every time.

Anything built here touches employee data, so it is built for that from the first line of code. The first item on this list is also the best white-label candidate we see anywhere: your brand, your answers, no added headcount.

The three workflows to automate first

In this order, because the cost of leaving each one manual is not the same.

01Employee HR inquiries

5 to 12 hrs/wk

Employee HR inquiries are the same benefits, eligibility and policy questions answered by phone and email all week, for every client worksite, by your team. This is the best white-label candidate in the whole set: your brand on the front, your answers behind it, and no added headcount to absorb the volume.

02Onboarding and benefits administration

4 to 9 hrs/wk

Onboarding and benefits administration means the same new-hire details are retyped into the payroll system, the benefits carrier and the client's own records. One capture at the source removes the retyping and removes the mismatches that later become payroll corrections.

03Compliance and credential tracking

2 to 5 hrs/wk

Compliance and credential tracking is certifications, licences and required training tracked in a spreadsheet until something expires. A lapsed credential becomes your client's problem and your liability at the same moment, which is why this is worth automating even though the hours look modest.

What leaving these manual actually costs

Loaded cost of an admin hour is set at $35 in the example below. Change it to your own rate and the arithmetic still holds.

WorkflowTime it takesPer weekPer year
Employee HR inquiries5 to 12 hrs/wk$298$14,304
Onboarding and benefits administration4 to 9 hrs/wk$228$10,944
Compliance and credential tracking2 to 5 hrs/wk$123$5,904
Total annual cost of leaving all three manual$31,152

Assumes 48 working weeks. Rows marked in lost jobs or lapsed policies are not included in the total, because those losses are revenue rather than hours and would need your own numbers to price.

How we build it

01

One workflow first

We automate a single workflow and prove it. Not a platform, not a transformation programme. One process, working, measured.

02

Fourteen to thirty days

A scoped build with a visible finish line. You see it working before you commit to the next one.

03

You own it, and you can leave

No lock-in and no proprietary platform you cannot walk away from. The workflow runs on systems you control, and if you stop working with us it keeps running.

One workflow, automated in 30 days, saving at least ten hours a week. Or you do not pay.

That is the whole guarantee. We pick the workflow with you, we build it, and we measure the hours it saves against the baseline we agreed before we started.

For PEOs, ASOs, staffing firms, and HR consultancies serving multiple client worksites.

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Find the workflow worth automating first

Bring us your highest-scoring workflow and what it costs you. We map it live and tell you honestly whether it is worth building.