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A clinical practice loses the most hours to no-shows and recall, prior authorization and eligibility checks, and new patient intake. Front-desk hours are the most expensive admin hours in the building and they get spent on the phone or retyping instead of on patients.
Anything built for a practice touches patient data, so it is built for that from the first line of code rather than bolted on later. That constraint changes the design, not the opportunity. These three come first.
In this order, because the cost of leaving each one manual is not the same.
No-shows and recall depend on a confirmation and recall phone tree nobody has time for, so it gets done for next week but not for next month. Automated reminders and generated recall lists protect the schedule without adding headcount, and a filled slot is revenue that was previously written off.
Prior authorization means time on hold, then the same member and procedure details retyped into a payer portal. This behaves like a queue rather than a task, which makes it the strongest candidate for a monitored automated check that flags the exceptions instead of processing everything by hand.
New patient intake is the same history and insurance details written on a clipboard, typed into the practice system, then retyped for the payer. One capture at the source removes the other two steps and removes the mismatch that later becomes a denied claim.
Loaded cost of an admin hour is set at $35 in the example below. Change it to your own rate and the arithmetic still holds.
| Workflow | Time it takes | Per week | Per year |
|---|---|---|---|
| No-shows and recall | 5 to 10 hrs/wk | $263 | $12,624 |
| Prior authorization and eligibility | 4 to 9 hrs/wk | $228 | $10,944 |
| New patient intake | 2 to 4 hrs/wk | $105 | $5,040 |
| Total annual cost of leaving all three manual | $28,608 | ||
Assumes 48 working weeks. Rows marked in lost jobs or lapsed policies are not included in the total, because those losses are revenue rather than hours and would need your own numbers to price.
We automate a single workflow and prove it. Not a platform, not a transformation programme. One process, working, measured.
A scoped build with a visible finish line. You see it working before you commit to the next one.
No lock-in and no proprietary platform you cannot walk away from. The workflow runs on systems you control, and if you stop working with us it keeps running.
That is the whole guarantee. We pick the workflow with you, we build it, and we measure the hours it saves against the baseline we agreed before we started.
For independent practices, dental, chiropractic, physical therapy and multi-provider clinics.
Everything on this page fits on a single sheet you can print or forward. We will email it to you, and you can also just download it directly.
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